From retail to hospitality to corporate enterprises to healthcare, it’s all about the customer experience. Is your team giving the experience that not only brings the customer back, but creates a loyal customer and brand ambassador? The key to delivering world-class service is through building relationships. When positive relationships are formed, you gain a loyal customer who leaves your place of business with a memorable experience. In today’s competitive consumer arena, it’s interesting to note the following statistic on time spent on employee training:

• 90% Technical Skills
• 10% Soft Skills

The “soft skills” are what keeps the customer coming back. Those skills that give the memorable experience – a positive and memorable experience. This workshop will share the five critical steps to delivering world-class service. Learn the secrets of becoming the organization books are written about.