Elevate Potential and Foster Success with Expert Coaching and Training
Discover a holistic approach to growth with our expert coaching and training programs. Elevate your career with personalized business coaching that enhances leadership and communication skills. Improve team performance through workshops that foster collaboration and trust.
Learn MoreCreate WOW! Customer Experiences
Download our e-book, 8 Building Blocks of Creating WOW Customer Experiences, for up-to-date information on creating the WOW factor in your organization.
Download Now
Discover the outstanding benefits of creating a service culture that connects people and increases revenue.
86%
of customers will pay up to 25% more for a better customer experience.
Ready to build an exceptional service culture?
Our Six Steps to Success builds the culture that connects people and increases profits.
Align Leadership
Does your entire leadership team recognize service as a key differentiator to your company’s success?
Identify Problems
What are your challenges? Have they been identified?
Analyze Touchpoints
Do your customers enjoy great service in one department only to face disappointing service in another?
Create a Service Vision
Do you have a service vision that inspires and unifies? Understandable and actionable?
Empower Team Members
Are your employees confident in handling issues, making decisions, taking responsibility? Have they been educated and mentored to lead?
Build Exceptional Experiences
How do you WOW your customers? Build brand ambassadors? Retain an inspired and engaging team?
The High Cost of Poor Customer Service
Poor customer service can significantly hurt companies, directly impacting their bottom line. Negative customer experiences lead to decreased loyalty, high churn rates, and damaging word-of-mouth, driving potential customers away. Businesses facing such challenges often see a decline in revenue as dissatisfied customers take their business elsewhere. Moreover, the cost of acquiring new customers to replace lost ones can be substantial. Investing in exceptional customer service is essential for maintaining a strong reputation, ensuring customer retention, and securing long-term profitability.
Transform Your Organizational Culture for Long-Term Success
Unlock your organization’s potential with our 6 Steps to Success process. We work with leadership, management, and teams to build a culture of excellence through customized consulting. Our tailored programs assess current practices, implement effective systems, and provide strategies for lasting success. Whether you are in corporate, small business, education, law, healthcare, retail, or hospitality, we help you create exceptional customer interactions and cohesive teams. Transform frustrations into opportunities and foster a supportive, risk-taking environment with our expert guidance.
LEARN MORE
Elevate Your Career and Team Performance with Expert Coaching
Unlock your full potential with our personalized business coaching program, designed to propel professionals toward greater success. Our sessions focus on enhancing leadership, strategic thinking, and communication skills, providing the guidance and strategies needed to achieve your career goals. Additionally, our team assessment and building workshop improves cohesion and productivity through interactive activities that foster communication, collaboration, and trust. Whether aiming for a promotion, transitioning roles, or boosting current performance, Christine’s expert coaching equips you with the confidence and capabilities for long-term success.
LEARN MORE
Empowering Children and Teens with Confidence and Respect
We view good manners as essential for building meaningful relationships and a successful future. Our tailored programs address the unique social challenges faced by children and teens, equipping them with the tools to thrive in any setting. Integrate our manners curriculum into your school to foster civility, respect, and a bullying-free environment, enhancing confidence, self-esteem, and communication skills. Perfect for youth groups, our programs help children and teens develop life skills essential for success, reinforcing family values and attracting new students by showcasing a commitment to respect and civility.
LEARN MORE
Monica Tillett, Managing Director, WTAS LLC
“This is a ‘must’ for any organization who values building relationships with potential clients, and promoting the professional presence of their employees.”
Nicole D. Repass, AT&T
“...(Christine’s” seminar and expertise inspired our members to achieve their personal and professional goals and to effect change...”
Diane Polk, Director of HR, Xerox
“This is a ‘must’ for any organization who values building relationships with potential clients, and promoting the professional presence of their employees.”
Some of Christine's Clients Include
Ready to get started?
Book a free 30 minute strategy call to discuss your strengths, challenges, and next steps to building a world-class culture.
Get StartedLet's Talk Live: Customer Service
The first week of October marks National Customer Service Week, a time dedicated to celebrating the importance of customer service and the people who serve and support customers daily. This year, Christine Chen, a renowned business strategist and customer experience expert, will join Melanie Hastings on Let’s Talk Live to share her insights on what it takes to become a world-class business in today’s fiercely competitive market.