Are you planning your next conference, retreat, or event? Looking for an engaging and uplifting keynote? Christine brings over 15 years of experience in delivering high impact talks that inspire service excellence.

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The WOWability Factor:
Creating those exceptional experiences that keeps them coming back... again and again!

Did you know studies indicate that by the year 2020, the customer experience will overtake product and price? There’s a huge opportunity to rise above your competitors and differentiate your business from the pack by improving the customer experience. Customer service is not just a department anymore. It’s an entire culture.

Key Takeaways:

  • How to differentiate yourself from the competition
  • 5 levels of service – Wretched to WOW
  • 6 steps to WOW service that creates brand ambassadors
The Leader of Exceptional Cultures:
Guiding a culture that embraces exceptional service

Did you know that 93% of employees who feel valued are more willing to do their very best for their employer? Leaders who empower and involve employees, and who model a clear vision enjoy the benefits of an exceptional culture capable of providing WOW service… externally and internally.

Key Takeaways:

  • How to create a service vision that inspires your team
  • Aligned leadership vs. discombobulated leadership
  • Empowered employees who value and live your culture
The Customer's "Quiet" Journey
The non-verbal experiences your customer faces are POWERFUL!

Did you know that 93% of your first impression is non-verbal? The message you send through body language and tone of voice can be sabotaging your ability to connect with and retain customers. Make every aspect of your customer’s journey exceptional from the time they visit your site, to calling your office, to visiting your company. Consider what they see, hear, and feel.

Key Takeaways:

  • What’s your customer’s first impression
  • What are the non-verbals that your customer experiences
  • Could you be sending unintended messages to your customers… or your team