It may come as no surprise that there’s a service crisis. Declining people skills is one of the reasons. The human element is missing. Customer service training is not enough in today’s competitive business arena.
Understanding the fundamental principles of building positive relationships with customers and colleagues is the key. It begins with professionalism and a keen awareness of self and others.
We offer two tracks of workshops. One for professionals and organizations, and one for college students preparing to enter the job arena.
Our eight business workshops are uniquely designed to meet the growing needs of today’s workforce. With our strong background in protocol and professional image, we offer workshops that bridge the service gap that represents you and your organization.
These workshops address the top blunders and challenges faced by teams, professionals, and organizations. Overcome the obstacles that are sabotaging your professional image and your organization’s ability to make powerful and rewarding relationships. Build an exceptional service culture by enhancing your image.
Who Will Benefit
- Frontline Staff/Receptionists
- Interns
- New Hires
- Sales Team
- Administrative/Support Staff
- Junior Executives
Delivery Options
Each workshop is 2-4 hours in length depending on audience size and scheduling requirements.
Professional Image
The Eleven Essentials
Social Savvy
Ten Confidence Builders for Success
Body Language
Ten Non-Verbal Missteps
Communication 101
Seven Keys to Opening Doors
Customer Service
Five Secrets to Service Excellence
Business Dining
Top Ten Blunders
Networking
Five Steps to Making the Connection
MBTI (Myers-Briggs Type Indicator)
Understanding the Unique Differences of Yourself and Others
Our eleven collegiate workshops are designed to prepare college students to enter interviews and the job arena with confidence, competence, awareness, and likeability. By building the professional skills needed to outshine the intense competition, students gain a proven advantage.
These workshops enhance academic accomplishments by introducing the people skills needed to standout in the crowd.
Who Will Benefit
- Undergrad Students
(All fields of study) - Grad-Level Students
(All fields of study)
Delivery Options
Please see our Collegiate Workshops page for workshop length. Each may be customized to fit your needs.
Social Savvy
Learning the Business Secrets to Success
Effective Communication
Developing the Power of Positive Communication
Social Media Makeover
Improving the Impact of Your Online Reputation
Interview Like a Pro
Interviewing for the Job of Your Dreams
Leadership & Success
Becoming a Confident & Competent Leader
Business Dining
Preparing to Dine Like a Diplomat
First Impressions
Making an Awesome Impression that WOW’s
Networking Know-How
Engaging and Connecting with Intention
Presentation Mastery
Speaking Publicly to Influence, Persuade, and Share
Customer Service
Connecting with Colleagues and Clients
MBTI (Myers-Briggs Type Indicator)
Understanding the Unique Differences of Yourself and Others
