Christine’s dynamic keynotes inspire, inform, and encourage teams to give WOW service internally and externally.
Christine’s passion and mission is educating companies to serve with excellence – internally and externally. Discover the power of the WOWability Factor!
Just imagine a company culture that:
- Inspires your entire team to provide exceptional service
- Aligns leadership to provide a clear service path
- Provides consistent service at every touch point
- Creates loyal customers who become your brand ambassadors
- Fixes mistakes beyond the customer’s expectations
- Recognizes and celebrates loyal employees
- Wows your customers every single day
- Enjoys higher revenue
Christine’s speeches are customized to fit your needs. She’ll work with you in integrating your objectives into the presentation. They may be presented in a keynote or workshop format.
Download our One-Sheet PDF to learn about Christine’s keynote presentations.
Note to meeting planners: Please go to the Meeting Planners page for additional information.
Contact us to discuss your needs or to schedule a workshop.
Here are three of Christine’s most popular keynotes.
Did you know studies indicate that by the year 2020, the customer experience will overtake product and price? There’s a huge opportunity to rise above your competitors and differentiate your business from the pack by improving the customer experience. Customer service is not just a department anymore. It’s an entire culture.
Key Takeaways:
- How to differentiate yourself from the competition
- 5 levels of service – Wretched to WOW
- 6 steps to WOW service that creates brand ambassadors
Did you know that 93% of employees who feel valued are more willing to do their very best for their employer? Leaders who empower and involve employees, and who model a clear vision enjoy the benefits of an exceptional culture capable of providing WOW service… externally and internally.
Key Takeaways:
- How to create a service vision that inspires your team
- Aligned leadership vs. discombobulated leadership
- Empowered employees who value and live your culture
Did you know that 93% of your first impression is non-verbal? The message you send through body language and tone of voice can be sabotaging your ability to connect with and retain customers. Make every aspect of your customer’s journey exceptional from the time they visit your site, to calling your office, to visiting your company. Consider what they see, hear, and feel.
Key Takeaways:
- What’s your customer’s first impression
- What are the non-verbals that your customer experiences
- Could you be sending unintended messages to your customers… or your team
