Unlock Loyalty, Engagement, and Growth with the WoW Factor Scale
Experience the powerful benefits of a service culture that truly connects with people. With the WoW Factor Scale, expect more loyal customers, productive and engaged team members, and a significant boost in revenue. Happier customers and teams lead to more referrals, less price sensitivity, and higher retention rates—all contributing to your company’s success.
Ready to build an exceptional service culture?
Our Six Steps to Success builds the culture that connects people and increases profits.
Align Leadership
Does your entire leadership team recognize service as a key differentiator to your company’s success?
Identify Problems
What are your challenges? Have they been identified?
Analyze Touchpoints
Do your customers enjoy great service in one department only to face disappointing service in another?
Create a Service Vision
Do you have a service vision that inspires and unifies? Understandable and actionable?
Empower Team Members
Are your employees confident in handling issues, making decisions, taking responsibility? Have they been educated and mentored to lead?
Build Exceptional Experiences
How do you WOW your customers? Build brand ambassadors? Retain an inspired and engaging team?
Create WOW! Customer Experiences
Discover the outstanding benefits of creating a service culture that connects people and increases revenue.
Get Started