The High Cost of
Poor Customer Service
Poor customer service can significantly hurt companies, directly impacting their bottom line. Negative customer experiences lead to decreased loyalty, high churn rates, and damaging word-of-mouth, driving potential customers away. Businesses facing such challenges often see a decline in revenue as dissatisfied customers take their business elsewhere. Moreover, the cost of acquiring new customers to replace lost ones can be substantial. Investing in exceptional customer service is essential for maintaining a strong reputation, ensuring customer retention, and securing long-term profitability.
Professional Image: The 11 Essentials
Today’s business arena is diverse. You are constantly being judged by your image and actions. Are you taking the steps to manage your own professional image? If not, you can be sure, someone else will. Studies reveal that most impressions are made within the first 30 seconds to two minutes of an initial meeting. That’s not much time to convey the professional image that says, “I’m competent, trustworthy, and someone you should do business with.”
Your image consists of your:
- physical appearance
- non-verbal and verbal communication
- interpersonal interactions.
This workshop will cover the essential elements of developing a powerful professional image. Gain a competitive edge in today’s competitive work environment and become a class act that sees results.
Body Language: 10 Non-Verbal Missteps
All of those subtle and not-so-subtle gestures, movements, and expressions are constantly being interpreted by others – positively and negatively. Unfortunately, most people are oblivious to their own negative body language and the opportunities that slip away because of it. This workshop will share the ten worst blunders made and how to overcome them. Stop sabotaging your credibility, effectiveness, and success, and unlock the power of your non-verbal communication.
Communication 101: 7 Keys to Opening Doors
The key to effective communication is understanding people – understanding people. Understanding builds good relationships and good relationships build good business. This workshop will share the seven keys to opening doors to effective communication. Overcome the obstacles of communicating with colleagues and clients.
Customer Service: 5 Secrets to Excellence
From retail to hospitality to corporate enterprises to healthcare, it’s all about the customer experience. Is your team giving the experience that not only brings the customer back, but creates a loyal customer and brand ambassador? The key to delivering world-class service is through building relationships. When positive relationships are formed, you gain a loyal customer who leaves your place of business with a memorable experience. This workshop will share the five critical steps to delivering world-class service. Learn the secrets of becoming the organization books are written about.
Business Dining: Top 10 Blunders
Many of today’s business meetings and job interviews take place over dinner. Unfortunately, many businessmen and women damage opportunities to build relationships by fumbling awkwardly through meals. Business meals are not just about the food. It’s about relationships.
Employers and potential clients can’t help but to observe the professionalism of those they are dining with. This is a great opportunity to present a polished, poised, and refined image.Too many business men and women damage their career by not knowing the rules of the table.
Do you wonder about:
- who picks up the tab.
- where to place personal items.
- what to order.
- which utensil to use.
- when to begin eating.
- and more!
This workshop will walk through the ten biggest blunders professionals make. Learn how to navigate any dining situation with confidence and ease while projecting a positive professional image.
Social Savvy: 10 Confidence Builders for Success
Do you have the skills needed for a successful career? Do your employees demonstrate competency and confidence? Every stellar professional and organization understands the necessity of building social skills in today’s competitive market. In fact, according to Professor Casciaro of Harvard Business School, competency is based on likability. He says, “How we value competence ch`anges depending on whether we like someone or not.” Unfortunately, the most competent employee may lose credibility if social skills are lacking.
Your image consists of your:
- physical appearance
- non-verbal and verbal communication
- interpersonal interactions.
This workshop will cover the essential elements of developing a powerful professional image. Gain a competitive edge in today’s competitive work environment and become a class act that sees results.