Professional Image: The 11 Essentials
Today’s business arena is diverse. You are constantly being judged by your image and actions. Are you taking the steps to manage your own professional image? If not, you can be sure, someone else will. Studies reveal that most impressions are made within the first 30 seconds to two minutes of an initial meeting. That’s not much time to convey the professional image that says, “I’m competent, trustworthy, and someone you should do business with.”
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Your image consists of your:
- physical appearance
- non-verbal and verbal communication
- interpersonal interactions.
This workshop will cover the essential elements of developing a powerful professional image. Gain a competitive edge in today’s competitive work environment and become a class act that sees results.
Social Savvy: 10 Confidence Builders for Success
Do you have the skills needed for a successful career? Do your employees demonstrate competency and confidence? Every stellar professional and organization understands the necessity of building social skills in today’s competitive market. In fact, according to Professor Casciaro of Harvard Business School, competency is based on likability. He says, “How we value competence changes depending on whether we like someone or not.” Unfortunately, the most competent employee may lose credibility if social skills are lacking.
Consider a study conducted by Harvard University, the Carnegie Foundation, and the Stanford Research Institute on people skills:
- 85% of a person’s ability to get a job, keep that job, and to even advance in that job depends on social savvy.
- 15% is based on technical ability.
This workshop will cover the ten core professional skills needed to build confidence and catapult you and your organization to success. Go from average to exceptional!
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Body Language: 10 Non-Verbal Missteps
All of those subtle and not-so-subtle gestures, movements, and expressions are constantly being interpreted by others – positively and negatively. Unfortunately, most people are oblivious to their own negative body language and the opportunities that slip away because of it. This workshop will share the ten worst blunders made and how to overcome them. Stop sabotaging your credibility, effectiveness, and success, and unlock the power of your non-verbal communication.
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Communication 101: 7 Keys to Opening Doors
Communication. How important is it really? Whether speaking face-to-face, over the telephone, or through written correspondence, it matters…a LOT. Consider this survey conducted by Towers Watson:
The key to effective communication is understanding people – understanding people. Understanding builds good relationships and good relationships build good business. This workshop will share the seven keys to opening doors to effective communication. Overcome the obstacles of communicating with colleagues and clients.
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Customer Service: 5 Secrets to Excellence
From retail to hospitality to corporate enterprises to healthcare, it’s all about the customer experience. Is your team giving the experience that not only brings the customer back, but creates a loyal customer and brand ambassador? The key to delivering world-class service is through building relationships. When positive relationships are formed, you gain a loyal customer who leaves your place of business with a memorable experience.
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